Purchase & Warranty

Purchase Procedure

Bueno Electric is an international company who can sell their products to every corner over the world.

1.If we have distributor in your country:

Please contact our local dealer for purchase issue.

2.If we don't have distributor in your country,please do the following steps:

1. Please read carefully our website and select the model number of Bueno Electric product that you are ready to order.To avoid any misunderstanding,please think of all details and take your special requirements into account.

2. Please send the following information to our sales team Email box:

A. Your full company information:Company name,Address,Country name,ZIP code,Telephone number.

B. Product information you would order: Product name,Model number,Quantity of each model.If you have special requests on product such as power supply voltage,connector type,temperature and so on,please add it to your PO.

3.Our sales team or system will make the Proforma Invoice for you automatically,which is the substitute of sales contract. Our sales team will send the invoice to you by Email or Fax.

4.After you receive the Proforma Invoice,please sign back and arrange the payment,once we receive your payment proof,we will organize the production and deliver the goods to your by air shipment or courier(Like DHL,FedEx,UPS,TNT and EMS) within the agreed lead time on the Invoice.

Note: If you only accpet other payment methods such as West Union and Paypal,please contact our sales team for negotiation.

Warranty Term

Bueno Electric products are warranted to be free from manufacturing defects in materials and workmanship starting from the shipping date. The warranty period of industrial communication products is 2 years.

Product warranties remain valid provided the product was properly installed and used. Defects, malfunctions, or failures of the warranted product caused by damage resulting from Force Majeure (such as floods, fire, etc.), environmental and atmospheric disturbances, other external forces such as power line disturbances, malfunction, plugging the board in under power, or incorrect cabling, and damage caused by misuse, abuse, and unauthorized alteration or repair, are not warranted. Customers are not allowed to open the case of the products without the authorization from Bueno Electric.

This warranty is limited to the repair and/or replacement, at Bueno Electric's sole discretion, of the defective product during its warranty period. Bueno Electric will replace any product found to be defective within the first three months from the shipping date of Bueno Electric said product was properly installed and used. For orders abroad, returning is inconvenient and unnecessary, so new products products will be shipped for replacement directly without the returning of old products.

After 90 days free replacement time, the product for replacement is not free, but the price of product for replacement shall be lower than market price if the time is within 2 years from shipping date, the exact price can be negotiated.

For large order projects, customers may purchase a post-warranty repair service. Such products may have a shorter chipset life cycle, or some parts may have a limited warranty from the original supplier of the parts. Please contact Bueno Electric's sales department if you would like to have this service.

Limitation of Liability:

The provisions of the warranty are in lieu of any other warranty, whether expressed or implied, written or oral. Bueno Electric's liability arising out of the manufacture, sale, or supplying of the product and its use, whether based on warranty, contract, negligence, product liability, or otherwise, shall not exceed the original cost of the product. In no event shall Bueno Electric be liable for unintended or consequential damages, including, but not limited to, a loss of profits or use damages arising out of the manufacture, sale, or supplying of the product.